Practical Skills Effective Leaders + Managers
about Page

Leader Effectiveness Training

The LET workshop has been developed to enable organisations to create and sustain a culture that engages the energy, creativity and ability of all of its members.

It provide leaders and managers with practical skills to enable them to create a climate of co-operation, throughout their teams, where all members can directly experience collaborative working and its benefits.

What you will learn

Workshop participants will learn a well established model of leader effectiveness that will show when and how to apply a comprehensive set of skills to enable better communication and effective conflict resolution.

Leaders need four basic relationship skills:

• To know how to establish and sustain open communication with team members
• To know how to listen with empathy so that others feel understood
• To know how to express their feelings and concerns clearly and honestly without blame
• To know how to resolve conflict in such a way that no one loses

How your organisation and your staff benefits:

• Reduced absenteeism and staff turnover because people enjoy coming to work more.
• Increased productivity because team members are more motivated and committed when they are encouraged to participate.
• Reduced stress because problems and conflicts are faced and solved instead of ignored, avoided or mishandled.
• More creativity, better decisions and greater flexibility because people in teams work more effectively.
• Spending less time overcoming resistance, refereeing disputes and overseeing people which results in more time for thinking, planning and truly leading.

The workshop:

The three day LET workshop will teach participants the principles and skills they need to increase effectiveness in their leadership roles. LET emphasises skill practice and mastery and the basic learning model includes presentation of a concept, discussion, demonstration, practice, feedback and delivery/application. This model is followed for each major skill category. Then the sequence is expanded to integrate the skills into a whole system of behaviours that allows each participant to make decisions about when to use each skill or combination of skills. The course is designed so that participants do not need to memorise a list of rules. The practice permits participants to recognise situations and to use the appropriate skills in a more intuitive way.

The major content areas include:

1. FOUNDATION.
The underlying principles and assumptions. A conceptual model. Core values.

2. HELPING SKILLS.
Listening and problem solving skills that allow the participant to help other people solve problems.

3. CONFRONTATION SKILLS.
Language, communication and problem solving skills that help the participant express their own problems and gain cooperation from others to solve them.

4. CONFLICT RESOLUTION SKILLS.
Tools to help the participant achieve win/win solutions when they are in conflict with others (also to facilitate the resolution of conflict among others when appropriate).

5. VALUES COLLISIONS.
A framework for recognising fundamental differences in values and for making effective choices in those situations.


Who will benefit from LET?

  • Experienced and new managers who realise that leadership needs more than hard work and being nice to people.
  • Managers who want to improve their effectiveness and the performance of their teams.
  • People who want to learn a suite of practical skills that they can immediately use in their work


If you wish to learn more about LET or are considering using it within your organisation please telephone 01277 896451 or e mail info@acclara.co.uk with your contact details and one of our staff will call you back.