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Terms and Conditions for Training Services


"Agreement" means these terms and conditions and (depending on the type of Training Services) (i) the Booking Form and Acclara’s acceptance of the Booking Form or (ii) the Proposal.

“Booking Form” means the booking form provided to the Client by Acclara or obtained by the Client from Acclara’s website (which is applicable only for standard Training Services).

“Charges” means the charges for the Training Services set out in the Booking Form or the Proposal.

“Client” means the client identified in the Booking Form or the Proposal.

"Clause" means a clause in these Terms and Conditions.

“Date(s) for the Training Services” means the date(s) upon which the Training Services are to take place as set out in the Booking Form or the Proposal.

“Delegates” means the numbers of the Client’s staff who are to receive the Training Services as set out in the Booking Form or the Proposal.

“Expenses” means expenses incurred in respect of travel and accommodation wholly and necessarily for the purposes of the Agreement as may be identified in a Proposal.

“Acclara” means Acclara Ltd.

“Personal Data” means the data which relates to a living individual who can be identified from that data or from that data and other information and which is provided to Acclara by the Client.

“Proposal” means the proposal for Training Services accompanying these Terms and

Conditions (which is applicable only for bespoke Training Services).

“Trainer” means the person delivering the Training Services.

Training Location” means the place at which the Training Services are to be provided by Acclara as set out in the Booking Form or the Proposal.

Training Services” means the Training services set out in the Booking Form or the Proposal.


2.1 Acclara shall provide the Training Services on the Date(s) for the Training Services and in accordance with these Terms and Conditions.

2.2 Up until 72 hours before the Training Services are due to commence, Acclara may by notice in writing alter the Training Location provided that the new location is within 5 miles of the original location.


3.1 If a Delegate identified in a Booking Form or a Proposal wishes to cancel or transfer to another course, the following fees shall be due:

Days notice of cancellation prior to the commencement of training services                      % of charges to pay
42 working days plus 25%
41-32 working days 50%
31-22 working days 75%
21 working days or less 100%

3.2 A substitute delegate may be provided at no cost.

3.3 Notification of any cancellation or transfer must be made in writing to the Training Manager at Acclara Ltd, Mount House, Shellow Road, Willingale Essex, CM5 0SS.


Delegates shall act reasonably throughout the Training. Acclara may remove a Delegate from a course, where, in the opinion of the Trainer, which shall be final, the Delegate is behaving unreasonably.


5.1 The Charges for Training Services which are subject to a Booking Form shall be due upon booking and shall be paid within 7 days of the date of Acclara’s invoice.

5.2 The Charges for the Training Services which are subject to a Proposal and related Expenses shall be due upon completion of the Training Services and payable within 30 days of the date of Acclara’s invoice.

5.3 The Client shall pay the Charges without deduction or set off.

5.4 Sums due under this Agreement are exclusive of VAT which shall be payable by the Client at the rate prevailing for such services.

5.5 In the event the Client fails to make payment in accordance with this Agreement, Acclara may:

5.5.1 Charge interest at the statutory interest rate specified in the Late Payment of Commercial Debts (Interest) Act 1998 and amendments thereto per month or part thereof on the unpaid sum for that period the sum remained properly due before and after any court judgement; and/or 5.5.2 by notice in writing suspend supply of the Training Services.


6.1 The Charges are determined on the basis of the limits of liability set out in these Terms and Conditions. The Client may, by written notice to Acclara, request Acclara to propose a higher limit of liability subject to an increase in the Charges.

6.2 Clause 6 sets out the entire liability of and exclusion thereof by Acclara under and/or in connection with this Agreement and in respect of breach of this Agreement or statutory duty, representations, statements or tortious act or omission including negligence.

6.3 In no event shall Acclara be liable for (whether direct or indirect) any loss of contracts, profits, anticipated savings, revenue, goodwill, business, loss or corruption of data or software programs, financing expenses, interruption in the use or availability of data, stoppage to other work or consequential losses, nor for any indirect losses.

6.4 Subject to Clause 6.5, Acclara’s liability shall not exceed the Charges.

6.5 Acclara and the Client shall indemnify each other against damage to tangible property, whether personal or real, and death or injury to persons to the extent caused by the negligence of the other party provided that:

6.5.1 the other party is immediately notified of any claim and has full power to negotiate and settle any claims;

6.5.2 the total liability of each party to the other for damage to tangible property, whether personal or real, shall be limited to £2,000,000 in respect of each event or connected series of events and an annual aggregate of £4,000,000.

6.6 Each provision of this Clause shall survive independently.

6.7 Nothing in this Agreement shall operate to limit or exclude any liability of Acclara which may not be excluded and or limited by law.

6.8 Clause 6 shall apply before and after any termination of this Agreement.


7.1 Acclara may make reference to a Client's contract within any proposal to further Clients, provided only fundamental facts are divulged and not proprietary and confidential information.

7.2 Acclara may store the names of the Delegates for the purpose of advising them of the availability of further courses in the future.


The parties shall treat as and keep confidential all information whether of a technical, commercial or any other nature relating to the other party and shall not, during the period of this Agreement, or at any time after its termination, divulge any such information to any person not authorised by the divulging party to receive it and shall not utilise any secret or confidential knowledge or information acquired in connection with this Agreement to the detriment or prejudice of the other party or use the same for any purposes save for the purposes of this Agreement.


9.1 The Client shall ensure that it has in place all necessary consents in connection with Personal Data to allow Acclara at all times to perform the Training Services without infringing any third party rights. Acclara shall not be liable to perform the Training Services to the extent it is unable to due to a breach of this Clause.

9.2 Acclara warrants to the Client that it will only use the Personal Data for the purpose of carrying out its obligations hereunder and that it will ensure that all reasonable and appropriate security measures are in place to protect the Personal Data and that it will destroy or deliver up the Personal Data upon written demand from the Client, and further, that it has in all respects complied with its obligations under the Data Protection Act 1998 and any amendments to or re-enactments thereof.


All intellectual property rights, including copyright, patents and design arising in connection with this Agreement shall belong to and remain vested in Acclara and the Client shall execute any document necessary for this purpose.


Acclara warrants that in carrying out the Training Services it has and will exercise all reasonable skill and care to be expected of a professional, experienced in such work.


The parties shall comply with all appropriate health and safety legislation and codes of practice.


13.1 Either party may terminate this Agreement by written notice:

13.1.1 If the other party fails to remedy a material breach of this Agreement within 30 days of written notice identifying the breach and notifying of an intention to terminate; and/or

13.1.2 If the other party makes any voluntary arrangement with its creditors or enters into administration (whether or not pursuant to a court order) or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation or is deemed under Section 123 of the Insolvency Act 1986 to be unable to pay its debts or is dissolved; and/or

13.1.3 If an encumbrancer takes possession, or a receiver or administrative receiver is appointed, of any of the property or assets of the other party; and/or

13.1.4 The other party threatens to cease to carry on business.


Accrued rights, Clauses 5, 6, 7, 8, 9, 10, 11, 14 and 17 and rights by their nature intended to survive termination of this Agreement, shall survive any termination of this Agreement.


This Agreement is personal to the Client and may not be assigned by the Client in whole or in part.


Neither party shall be responsible for any failure or delay in performance of its obligations under this Agreement (other than the obligation to make payments of money) due to any force majeure event including, Act of God, refusal of licence (other than as a result of any act or omission of Acclara) or other Government act, fire explosion, embargo, terrorism, civil disturbance, accident, epidemics, lightning damage, electromagnetic interference, radio interference, strikes, industrial dispute, or any other cause beyond its reasonable control.


The Client shall not during the term of this Agreement and for 9 months thereafter, entice or solicit for employment with it or any other entity any Trainer who has been engaged to provide the Training Services.


This Agreement sets out the entire agreement between the parties in relation to the subject matter hereof and supersedes all previous arrangements, agreements and representations whether written, oral or implied between the Client and Acclara relating to the Training Services.


Any amendments to this Agreement shall be in writing.


This Agreement shall be effective upon signature by the parties.


Third parties have no rights under the Contracts (Rights of Third Parties) Act 1999 or any amendment to or re-enactment of it to enforce any provision of this Agreement.

22. LAW

This Agreement shall be construed in accordance with English law and the English courts shall have sole jurisdiction.

Acclara Limited